Full general terms and conditions are available in all Guerin desks.

  • Cross border policy
Guerin cars may be driven into any European Economic Community Country and Switzerland, yet, must be returned to originating point unless a One-Way has been pre-arranged from the designated points. Vehicles cannot be driven into any Eastern Europe or Africa Countries (except Slovenia and Slovaquia), as well as other specified in the International Motor Insurance Card. If the driver goes abroad without authorization and without payment of this supplement, the driver will be penalized per each km since the beginning of the rental and will be responsible for any damage that may occur to the vehicle. 
  • Child seats
Child seats are required by law and must be reserved in advance. Guerin Car Rental can supply children and booster seats at an additional charge per day.
  • GPS
This extra must be request in advance; Equipment only available in airport locations and subject to an additional charge will be applied per day at a maximum of 10 days per rental. In case of loss or damages there will be an excess do not cover by SCDW/EXCESS REDUCTION.
  • Fuel
All vehicles are delivered with a full tank of petrol and vehicles must be returned in the same conditions. Clients should leave a fuel deposit of Euros 150,00 . If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of Euros 30,00 for refuelling service will apply.
  • Driver requirement
All drivers must produce a valid driver’s license, a valid credit card and a prepaid voucher.
Licenses should be full, clean and must have been held for at least one year.
  • Additional drivers
Only the renter and other approved persons at the beginning of the rental – additional drivers - are permitted to drive a Guerin Car. By each additional driver will be an additional surcharge.
  • Deposit
To all customers are required to place a deposit taken in the form of a credit card imprint. Deposit is based on the insurance excess amount and petrol tank, except if they present a ‘’Full Credit’’ voucher.

  • Deliveries and collections
Guerin Cars must be collected and returned to Guerin rental stations. Deliveries and collections at hotels, villas, etc are on a request basis and subject to availability. By each service, an additional charge will apply.
Guerin concede a grace period of 20 minutes in delivery/collection. After that period, there is no return to the place and the car must be returned in one Guerin location. In case of collection, after this grace period will be charged an extra day.
  • One-Way Rentals
All One-Way inside Portugal Mainland between Guerin stations is allowed and there is an additional surcharge.

  • Out of hours
Out of hour’s service, is applied only at airport locations and are subject to availability and an extra charge for each provided service will apply. This service is subject to availability and needs Guerin confirmation; however we only give 1 hour tolerance to pick up the car, after the arrivals flight time.

  • Free sale
Free sale status applies to all reservations received up to 7 days before the beginning of the rental. This free sale period is available for car groups MINI, C, P, E, E1, J, J1 and F.
Reservations for the other car groups must be made on a request basis and Guerin will send back the reservation status in 24 hours.
Free sale status will be available until such time as a stop sale exists. Stop sale notice will be sent 24 hours prior to the period of its beginning and all reservations received until 24 hours after the stop sale notice will be honoured.

  • Policy on special Cars

For all customers from all points of sale, that make bookings for groups K (IWMD), L (FWMD), G (FDMD), H(PLMD) and Z (PSAR), it will be mandatory the following requirements:

1 - Two valid credit cards.
2 - Return ticket to the country of origin.

  • Minimum age
The minimum age for all drivers of a Guerin Car is 21 years old except for car groups G, H, L, N, O and Z, which 25 years of age is required.

  • Maximum age
80 Years

  • Young drivers
Drivers who not fulfil the age requirements (21 years) can drive a Guerin Car. An additional charge will apply. Although in all cases drivers must have held a driving license for at least one year. Applicable only for car groups from MINI to E1.
  • Minimum rental period
Minimum rental period is 1 day.
Rental period is calculated on a 24-hour period. After a grace period of 59 minutes an extra day at Guerin Standard Rates will be charged to the customer, as well as the Complementary Products required by the customer.

No rental can exceed 30 days on one rental agreement. A separate voucher must be issued for rentals exceeding 30 days at the same rate of the beginning of the rental.
Charges for the additional days that have not been prepaid on the tour voucher will be charged per the Guerin Standard Rates.
  • Reservations
All reservations, extensions and cancellations must be sent by e-mail to the Guerin Reservations Centre prior to customer arrival (centralreservas@guerin.com.pt).
Reservations also could be made on Guerin website (www.guerin.com.pt) by an allocated login.
Cars are reserved by group or category only and not by specific make or model. Similar or large cars may be substituted.
Economy Cars with deliver & collection on Guerin locations, within the working hours period are automatically confirmed.

On pick up day, must present on the counter:

  • Booking voucher
  • Identity card or valid Passport
  • Driving license
  • The same Valid credit card in the driver's name* you used in the online payment (with expiration date of at least 1 month after the date set for the end of contract)


Important:

  • Security deposit: you will be required to leave a security deposit* locally before picking up the vehicle. This deposit* is locked in a credit card in the name of the driver or additional driver (in this situation the additional driver must be present at the time of the pick up)

  • Security deposit payment: are not accepted as security deposit payments in cash, debit cards and prepaid credit cards such as Visa Electron and Maestro

  • Security deposit refund: the deposit amount will be returned in full amount at the end of the rental period, in case the vehicle is returned in the same condition it was delivered at pick up, and there was no changes to the agreed date of the contract.

  • Virtual Credit Card Payments: if the booking payment has been made using a virtual credit card  when collecting the vehicle you will have to present a proof of payment a long with the real credit card issued in the same name.

  • Debit card payments: If booking payment was made by debit card, when picking up the vehicle, the same card will have to be presented at the counter together with a valid credit card in the name of the driver.

*value to be settled at the biginning of the rent + franchise (if applicable, with VAT) + fuel;

  • Booking Cancellation Policy on GUERIN website

Online booking cancelation: In case of cancellation the Reservation Department must be informed by phone at (00) 351 210 100 200, or via email to centralreservas@guerin.com.pt.

Refund of Online Booking: Up to 48 hours before the start of the rental , the customer will be fully reimbursed, however an administrative fee will be charged of €10.00 (VAT at legal rate). If the cancellation occurs less than 48 hours from the start of rental, customer will be charged a cancelation fee equivalent to one day's rental, plus the administrative fee of €10.00 (VAT at legal rate). The amount of cancellation charges will never exceed the actual cost of the rental.

Refund for vehicle pick up impediment: In case of insufficient documentation, failure to provide a valid credit card to secure the amount of the deposit and/or non- car collection in the time/date specified, there will be no refund.

  • Modification policy/ booking change on GUERIN website

The modification / Booking change online should be done within 12 hours before the beginning of the rental through the Reservations Department by telephone number (00) 351 210 100 200 or via email to centralreservas@guerin.com.pt.

In case the number of days in the rental increase, the customer will be responsible for paying for extra amounts.

It’s not possible to modify / change the booking after the date and estimated time of beginning of the rental.

If the modification / change of the booking involves reduction of rental days there will be no place to refund.

The modification / change of booking is subject to fleet availability.

  • Refund policy on GUERIN website

For any refund will be charged an administrative fee of €10.00 (VAT at legal rate).


Airport service
All rentals agreements starting at the airports are subject to an additional surcharge, per rental.
  • Road Tax
All rentals agreements are subject to an additional daily surcharge at a maximum of 15 days per rental. In case of long-term reservations, which mean a monthly rental agreement (30 days), this surcharge will be applied at a maximum of 15 days per rental agreement.
  • Toll Service
Guerin vehicles are fitted with an identifier that allows recognise all the trips made. Ask for TOLL SERVICE at the time of collecting your vehicle. In order to use TOLL SERVICE, the client must present a valid credit card accepted by GUERIN. This equipment is subject to a deductible in case of theft, loss or damage.

  • Administrative Fee
Payment of a Fee in case there are fines or infractions that Guerin has the need to identify the drivers.




Insurance and coverage

  • Accidents
Renter must advise Guerin Car Rental station of any accident within 24 hours of the accident occurring, as well an Accident Damage Report duly fulfilled with all details of Guerin Driver and the third.
In the event of an accident, renters always have to call the Police authorities and present at the Guerin Car Rental station the respective application.
  • Excess
If the Guerin rental agreement terms and conditions were not violated, the renter will only be responsible for the excess amounts, as discriminated on the tariffs.

  • Excess Reduction
This product reduce the excess to 300€ (groups Mini, C & P) and 500€ (other car groups) in case of a breakdown, accident, vandalism acts & tires with the rented vehicle. Is available for a daily price depending on the car group and have a maximum of 15 days.
  • Third party liability insurance
50 million Euros cover Guerin cars, according to the insurance certificate.
The violation of the Guerin rental agreement terms and conditions or unreported accidents may void this insurance.
  • Collision damage reduction - CDW
CDR limits the renter’s financial responsibility for damage to the rental vehicle. If Guerin rental agreement terms and conditions were not violated, the renter will only be responsible for the applicable excess.

  • Theft protection reduction - TP
TPR limits the renter’s financial responsibility for loss to the rental vehicle. If Guerin rental agreement terms and conditions were not violated, the renter will only be responsible for the applicable excess.
  • Super CDW
CDW and TP excess amounts can be waived by purchasing Super CDW, which have a daily fee.
The violation of the Guerin rental agreement terms and conditions or unreported accidents may void this protection, as discriminated on Complimentary Products annex to the tariffs.

  • Important Notice
Guerin coverage options (CDW, TP, Super CDW) do not cover damages observed in roofs, windscreens, all wilful damages and negligence. In these cases the costumer will be liable to all damages caused to Guerin vehicle due to the damages of this notice.

  • ACDW
This extra protection eliminates liability regarding damages caused in the windscreens.

  • ACDW PLUS
Apart from the traditional coverage of windows, the ACDW Plus offers a free period of 3 hours and 59 minutes after the estimated vehicle delivery.

  • Personal Accidents Insurance (PAI)
For your protection and as well for the other passengers, this insurance gives you several options, amounts and assurances that allow you to face anything unexpected. Medical Expenses up to a Maximum of 1.500€ per person and Indemnity per death or permanent disability up to a maximum of 15.000€.

  • Damage Management Fee
Payment of a Fee whenever there is damages with a value equal or greater than € 36,90 or has not previously subscribed the SCDW.
  • Travel Assistance
All prices include 24 hour travel assistance, in case of a breakdown or accident with the rented vehicle. This service provides breakdown service or towing of the rented vehicle and or transportation of the passengers to the nearest Guerin rental service centre.
With regards special vehicles, the customers will be transported to the nearest airport service center.
The telephone number for travel assistance is available in the individual contract folder.

Outside the country, Travel Assistance is limited to towing service for the following situations:
1. A damaged vehicle is sent directly to a Guerin Office (in Portugal), and the customers are subsequently transported to the nearest service center within national territory. In case of a special vehicle, the customers will be transported to the nearest airport service center.
2. As for broken down vehicles, if the repair period is up to three days, it is repaired on site and returned to the customer, in case the repair exceeds the three days, the vehicle is sent directly to a Guerin Office (in Portugal), and the customers are subsequently transported to the nearest service center within national territory.
In case of a special vehicle, the customers will be transported to the nearest airport service center.

  • Vehicle Maintenance
The Customer and the drivers authorized to drive the Guerin vehicle are responsible for correct handling of the vehicle and for complying with the standards of use recommended by the manufacturers. All costs related to repair, maintenance or replacement of oil and fluids that do not exceed the value of €25 will be reimbursed through the presentation of the respective receipt in the name of Guerin, tax payer identification number 501.738.681. Any expenses exceeding the amount abovementioned require prior authorization, which should be requested from Guerin.

  • VAT
All services, additional protection, franchise charges and Complementary Products include VAT at the legal rate in effect on the date of the transaction.

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