Frequently Asked Questions - FAQ's
I have had an accident with the rental vehicle. How should I proceed?
In the event of an accident with a Guerin rental vehicle, the driver must complete the European Accident Statement, provided along with the contract documentation, ensuring it is correctly filled in. It is essential that all fields are properly completed and that the statement is signed by all parties involved in the accident, so that a claim can be submitted to the insurance company.
Should there be any disagreement between the parties involved, the relevant authorities must be called to draw up the respective police report.
In either of the situations described, the driver must deliver to a Guerin station all documentation relating to the accident, as well as the vehicle in their possession, in order to enable a swift resolution of the process. They should also provide an e-mail address for the more expeditious sending of information regarding the conclusion of the process.
Should there be any disagreement between the parties involved, the relevant authorities must be called to draw up the respective police report.
In either of the situations described, the driver must deliver to a Guerin station all documentation relating to the accident, as well as the vehicle in their possession, in order to enable a swift resolution of the process. They should also provide an e-mail address for the more expeditious sending of information regarding the conclusion of the process.
How long does it take to receive a response regarding the claims process?
Claims processes in which the European Accident Statement has been duly completed and signed by all parties are usually concluded within 30 working days. This timeframe may, however, be extended whenever doubts arise on the part of the insurance company.