Frequently Asked Questions - FAQ's
Can I return the vehicle to a different branch from where I collected it?
Yes, Guerin allows the vehicle to be returned to a different branch from the collection branch. However, whenever the destination branch is located in a different region from the origin, an additional transfer fee, known as one way national, will be charged; the amount varies depending on the collection and return locations.
It is recommended that the client enquire about the applicability of this fee to their contract at the time of reservation or at the time of vehicle collection.
It is recommended that the client enquire about the applicability of this fee to their contract at the time of reservation or at the time of vehicle collection.
Can I return the vehicle later than the time stated in the contract?
Should the vehicle be returned after the stipulated end of the contract, an additional daily charge will be applied, calculated on the basis of Guerin's price list, available for consultation at the station. This amount also includes the corresponding increase for all extra products purchased at the start of the contract. However, we know that delays can happen when we least expect them. Therefore, should you be unable to return the vehicle at the time stated in your reservation, Guerin allows a 1-hour grace period when adding the Super Protection Pack or the individual 1-Hour Grace Period product to your reservation.
After this period, the additional charge will be calculated in 24-hour periods, in accordance with the National Counter Rate in force. A 24-hour period is considered to be the interval between 00:00 and 23:59.
After this period, the additional charge will be calculated in 24-hour periods, in accordance with the National Counter Rate in force. A 24-hour period is considered to be the interval between 00:00 and 23:59.
The expected vehicle return date has passed. How should I proceed?
The Guerin rental contract must always be kept up to date. Should the expected vehicle return date have passed, the client should go to any Guerin station as soon as possible to regularise the contractual situation.
Can I extend the rental contract by telephone?
No. Extensions of Guerin rental contracts cannot be made by telephone. Extensions must be carried out in person, and it is possible to go to any Guerin station for this purpose, not necessarily the station where the contract was originally made.
The rental contract allows for a grace period of 29 minutes after the expected return time. After this period, the additional charge will be calculated in 24-hour periods, in accordance with the National Counter Rate in force at the time of extension. This rate is generally higher than the rate originally agreed by the client.
The rental contract allows for a grace period of 29 minutes after the expected return time. After this period, the additional charge will be calculated in 24-hour periods, in accordance with the National Counter Rate in force at the time of extension. This rate is generally higher than the rate originally agreed by the client.
If I wish to extend the rental by one or more days, will the daily rate remain the same?
No. Guerin's rental rates are dynamic and updated very frequently. As such, should the client wish to extend the contract (up to the maximum limit of 28 days), the daily rates applicable at the time of extension will, in all likelihood, differ from those in force at the time of the original reservation.
My contract includes several complementary products. When extending the rental, does the additional charge cover only the daily vehicle price?
No. The extension of a Guerin rental contract entails its full extension, covering both the vehicle rental and all services and conditions originally contracted (including complementary products and protection packs).
Should the client wish to amend any condition or service, a new rental contract will need to be entered into, for which the client will need to visit any Guerin station.
Should the client wish to amend any condition or service, a new rental contract will need to be entered into, for which the client will need to visit any Guerin station.
I have a rental contract made online through a tour operator. Can I extend it directly with Guerin while keeping the initial payment rate?
No. Extensions of contracts made through tour operators cannot be carried out directly with Guerin at the original rate. For this purpose, the client should contact the tour operator through whom the reservation was made.
Should the extension not be possible through that operator, the additional amount charged by Guerin will correspond to the public tariff in force. Alternatively, the client may consult the prices available at www.guerin.pt and make a new reservation.
Should the extension not be possible through that operator, the additional amount charged by Guerin will correspond to the public tariff in force. Alternatively, the client may consult the prices available at www.guerin.pt and make a new reservation.
Does Guerin offer a vehicle delivery and collection service at locations other than its stations?
Yes. Deliveries and collections, within or outside the urban limits of the cities where Guerin is represented, can be arranged upon request at the time of booking, and are always subject to confirmation.
This service involves an additional cost, which varies according to the distance between the location and the nearest Guerin station, in accordance with the following table:
- Up to 20 km — €24.60
- Up to 50 km — €61.50
- Up to 75 km — €98.40
A grace period of 20 minutes is provided for both delivery and collection. After this period, no further return to the location will be made, and the vehicle must be collected or returned at a Guerin station. Should the collection take place after the grace period, one additional rental day will be charged.
The delivery and collection service is available on working days, between 09:00 and 18:00, subject to availability confirmation. It is not available at weekends or on public holidays.