Frequently Asked Questions - FAQ's
Are there any advantages to booking online directly with Guerin?
Yes. Rentals made directly on the Guerin website benefit from exclusive seasonal rates and promotions available only on this platform, which are not available through other sales channels.
How can I confirm that my online reservation with Guerin has been successfully completed?
Upon completion of the online reservation on the Guerin website, the client will receive a confirmation e-mail at the address provided at the time of booking. Should the confirmation e-mail not be received, the client should contact the Reservations Centre through one of the following means:
- Telephone: 210 100 200
- E-mail: centralreservas@guerin.com.pt
I am checking prices on an external portal or through a broker. Can I make a reservation directly with Guerin?
Yes. The client may make a reservation directly with Guerin in two ways: through the official website at www.guerin.pt or by visiting one of the Guerin stations for further information.
Can I choose the vehicle model or obtain prior confirmation of the desired model?
Reservations at Guerin are made by vehicle group, with each group comprising several similar models. Within the selected group, the vehicle that is actually available at the station at the time of collection will be provided.
Should the client wish to request a specific model, this preference should be indicated at the time of booking. It will be taken into consideration whenever availability permits; however, this does not constitute a guarantee of allocation.
Alternatively, some stations offer the Car Select service, which allows the client to choose from the vehicles available at the time, subject to an additional charge.
Should the client wish to request a specific model, this preference should be indicated at the time of booking. It will be taken into consideration whenever availability permits; however, this does not constitute a guarantee of allocation.
Alternatively, some stations offer the Car Select service, which allows the client to choose from the vehicles available at the time, subject to an additional charge.
What are promotional codes and how can I use them?
Guerin promotional codes entitle the holder to special offers. To take advantage of this benefit, the client should enter the code on the homepage or on the complementary products page at the beginning of the reservation process.
How can I register on the Guerin website and how should I proceed to change my password?
Registration and password changes can be carried out in the Manage Reservation section of the Guerin website.
Are there any additional costs beyond the base rental price?
Additional costs will only apply should the client wish to purchase complementary products not included in the original reservation request, such as: excess reduction products, protection packs, baby or child seats, GPS, among others.
How should I proceed if I wish to amend, cancel or request a refund for my reservation?
To amend, cancel or request a refund for a reservation made with Guerin, please contact the Reservations Centre through one of the following means:
- Telephone: 210 100 200
- E-mail: centralreservas@guerin.com.pt
I made a reservation through the Guerin website and wish to amend the terms. How should I proceed?
To amend the terms of a reservation made through the Guerin website (for example, to extend the rental by two days or to add an extra product), the client should follow the procedure below:
- Cancel the original reservation (via the website or the Reservations Centre) with a minimum of 48 hours' notice, with the full amount paid being refunded;
- Make a new reservation with the desired changes and proceed with the respective payment.
Please note that should the cancellation not be made with the minimum 48 hours' notice indicated, the reservation costs will be charged.