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CORONAVIRUS (COVID-19)

The well-being of our Customers and Employees is a priority. With the news that continues to emerge about the coronavirus (COVID-19), these are the security measures that we have already implemented:



We are still open

Dispatch No. 3614-A / 2020 of March 23, 2020 determined that Rent-a-Car and Rent-a-Cargo activities are permitted under certain conditions, for the transportation of people and goods, further reinforcing the importance of Rent-a-Car and Rent-a-Cargo services in the mobility of people and goods in our current situation. These services are paramount in the distribution of food, medicine, and transportation of health professionals, as well as other professionals whose activity cannot be dispensed with. Therefore, companies that provide services of this nature will remain in operation.

1. RENT-A-CARGO (Cargo vehicle rental without a driver)

Renting cargo vehicles without a driver is permitted.


Exceptions

The only exceptions present in the aforementioned Decree, on the normal activity of services provided by Rent-a-Car and Rent-a-Cargo companies, are in relation to car rentals for leisure or services similar nature.

Rental agreements currently active, which do not fit the permitted purposes: the tenant must deliver their vehicles within five working days. If the vehicles are not delivered, the renting company should send a letter requesting the delivery of the vehicles in order to prove and fulfill its present obligation.

We still wish to live up to our responsibility by serving our customers.

The wellbeing of our customers and employees is a top priority. With the continuous news regarding coronavirus (COVID-19), these are the steps we are taking:

- We are carefully monitoring the situation and are following the guidance from the World Health Organization and our national health agencies, and we are carefully following their recommendations.

- At Guerin we always take cleaning seriously and put extreme emphasis on following comprehensive cleaning procedures of our vehicles – inside and out. During this time, these procedures are more important than ever. 

- We are thoroughly instructing our staff in following the guidelines from World Health Organization as well as national health agencies. We are especially instructing staff in staying at home if they have any symptoms.

- We recommend against handshakes and instruct all to keep an extra distance.

- Wherever possible, we have placed hand sanitizers for our customers.

Change/cancel booking

We understand that travel plans can change, and we aim to be as helpful as possible. If you wish to cancel your booking, you can do so on our website, if you have booked directly with us. If you have booked with a third party, we advise you to contact them.

If you are sick or assume you are infected, do not show up at our locations.