FAQ

In order to pick up the vehicle, a DVLA (Driver and Vehicle Licensing Agency) form attesting that you have submitted an application for a new driving licence must be presented.

If you want to include another driver, you can request the inclusion of an additional driver at the beginning of the rental. The presence of this driver at the location to present the required documents is mandatory. This service will have an additional cost of €9 per day (maximum of €180 per rental agreement).

There may be if you decide to sign up for an additional product that was not originally included in your reservation (additional excess reduction products, baby / child seat, GPS, etc.)

If you return the vehicle outside the expected period of the end of the contract, an additional daily rate will be charged based on our public rates (this amount also includes the additional value of all extras purchased at the beginning of the contract).
Please note that our contracts offer a 29-minute grace period. After this period has elapsed, an additional amount will be charged in 24-hour slots, according to our prevailing National Public Rates.
24-hour period between 00.00hrs and 23.59hrs. 

The extension of the contract presupposes its extension with respect to the rental of the vehicle as well as the services and conditions initially contracted. If you wish to change any of the contracted conditions or services, you will need to sign a new rental agreement, and to do so, go to any of our stations.

All bookings are made to a group of vehicles with several similar models. Therefore, within the selected group, the vehicle that is currently available at the station will be available. If you wish to rent a particular vehicle, you should confirm your preference during the reservation, so that in case of availability, such preference is considered.

Yes, if you purchase additional protection products, such as the Premium Pack, Premium Gold Pack (includes wheel and window protection) or Platinium Pack. However, a credit card guarantee must be left in the driver's name of between €600 and €1,000, depending on the vehicle selected.
Packs cost between €20 and €41.50 per day, for a maximum of 15 days per rental contract (28 days).Glass and wheel protection costs €8 per day, for a maximum of 15 days per rental contract.
The limitations of liability do not apply in cases of violation of the rules of use of the vehicle, wilful or negligent conduct, non-compliance with the Highway Code or whenever the situations giving rise to liability occur when the Car is not driven by the Customer or by an Authorised Driver.

The payment methods accepted by Guerin are: debit card, MBWAY ( only Portugal) or credit card (valid for at least 30 days after the end of the booking).
Payments by cheque or cash are not accepted.
A  physical credit card in the name of the main driver is always required for fuel deposits or excesses.

The payment / deposit can only be made upon picking up the vehicle, by the person named in the reservation.

The minimum age for driving a Guerin vehicle is 21, with the exception of vehicles in groups GA, G1A, L1A, LE, H1A, O1,O1L and O1A where a minimum age of 25 is required.
All drivers who have held their licence for more than 1 year but are under the age of 21 may drive a Guerin vehicle, subject to payment of an additional supplement. The "Young Driver Fee" only applies to groups MI, MIA, MIE C, CA, CE E, E1, EA, EE J, J1,JA, SM, SMA, SME SC, SCA , SCE and F, FA and F1A. For commercial vehicles, the age of 21 applies. 

Yes, however, it is mandatory to add the Cross Border product to your reservation. This product allows the customer to travel outside the country with the vehicle and drive within the mainland territory of the following selected countries: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Spain, Slovenia, Sweden and Switzerland.

Failure to purchase this option before entering a selected country and/or entering a non-authorized country will result in penalties, including the application of a fine.

This product is only available for stations in mainland Portugal. By purchasing this product, the customer may drive the vehicle in the authorized countries; however, returning the vehicle outside a station in mainland Portugal is not permitted, unless expressly authorized by Guerin or, where applicable, arranged through Guerin’s digital channels (if available).

You should inform us via the telephone number 210 100 200 or by email to centralreservas@guerin.com.pt.

You may request a copy of your invoice by sending an email to customerrelations@guerin.com.pt indicating the reservation, voucher or contract number.

You can present your complaint by email to the Customer Support department (customerrelations@guerin.com.pt) who can analyse and clarify any issues.

You can read our privacy policy, which is always updated, on our website Privacy Policy.

You should receive a confirmation email at the email address provided at the time of booking. If this does not happen, please contact our Reservations Centre (tel: 210 100 200) or send an email to centralreservas@guerin.com.pt 

You can sign up and change your password on our Login page.

The promotional code entitles you to a special offer and can be used in the reservation process.

Yes, online rentals arranged directly via our website offer seasonal rates and special offers exclusive to this platform.

You can rent commercial vehicles at any GUERIN station, except for the stations of Lisbon Airport.

In order to drive any of our vehicles, only a car driving licence is required.

If you need to change the terms of the reservation, you must cancel the reservation made online (through the website or reservation centre), at least 48 hours in advance, and the amount paid will be refunded. You must then make a new reservation with the changes you deem necessary and proceed with the payment.
Please be advised that, if cancellation is not made at the minimum time mentioned, the booking costs will be charged.

Yes, all rentals have a maximum limit of 2,000 kilometres; if you exceed this limit, each additional kilometre will cost 0.10€.

The rental values are dynamic and change with a great cadence, so if you want to extend your contract (up to a maximum period of 28 days) surely the day values shown at the time of the extension will be different from the values on the date you made your reservation.

Deliveries and pick-ups, whether within or outside the urban limits of the cities where Guerin operates, can be arranged upon request at the time of booking but are always subject to confirmation.

There is an additional charge per service, which varies according to the distance between the location and our nearest station, as follows:

Up to 20 km - €24.60

Up to 50 km - €61.50

Up to 75 km - €98.40

For this service, a 20-minute grace period is provided for both delivery and pick-up. After this grace period, we will not return to the location, and the vehicle must be collected or returned to one of our stations. If the vehicle is collected after the grace period, an additional day will be charged. This service is not available on weekends or public holidays.

It is subject to availability, and offered on weekdays between 9:00 AM and 6:00 PM.